Q: What areas do you cover?
A:
Walk the Dog offers a number of services from dog walking, cat and small animal feeding, boarding and canine behavioural advice
and training. To find out if we operate in your area, please click here.
Q: Are there options to extend
the dog walk?
A: Yes, we're flexible. Our goal is to give you and your dog a quality service
that meets your needs.
Q: I want to know more about Amichien Bonding©?
A: Jan Fennell, known as “The Dog Listener” has spent a lifetime devoted to dogs, and
over the years couldn’t help thinking that something was missing from the traditional methods of dog training, and dog
behaviour, and when she saw Monty Roberts, the Horse Whisperer at work, she realised what it was. Monty used the natural
language of the horse, to communicate with it and establish a relationship of trust between himself and the horse.
Jan knew that there must be an equivalent
way of communicating with dogs in a language that they would understand, and to discover this language, turned to the dog
in its most natural form, the wolf. By studying the wolf pack she has been able to recognise a common set of rules to
which they live, and has developed a method of communicating with our best friends using these rules, to establish a relationship
of trust in which our dogs can relax and accept us as their natural leader, after all, they live in a human world, one that
they do not understand.
Hanne Grice, owner of Walk the Dog, has
been personally trained by Jan Fennell and her son Tony Knight, and is a Recommended Associate Jan Fennell Dog Listener.
Hanne holds an Advanced certificate in Canine Communication as run by Jan Fennell and the Amichien Dog Listeners.
Why not log onto Hanne's website www.doglistener.tv to find out more
Q: Can you tell me more about your back
up service?
A: The Amichien Bonding©
consultation includes, email and telephone back up for as long as you need. So, if at any point you come unstuck or
the dog starts behaving in a way that you have not experienced before, you are safe in the knowledge that you can call for
further advice.
Q: I don't live in your area, are there any
other Dog Listeners?
A: Yes, for a list of other Jan
Fennell Dog Listeners around the world, click here.
Q: Do you only
look after dogs?
A: No, Walk the Dog offers home visits (feeding) for cats and other small animals. Click
here for further information. We can cater for more usual species,
so do call or email us to find out how we can help you.
Q: Do you have a cancellation
policy?
A: We ask that you call 48 hours before your scheduled booking to
cancel any services. At the time of booking we will ask you for a 50% deposit - this helps secure the dates
you've asked us to come and care for your pets. If you give us less than 48 hours, you'll lose your 50% deposit,
as we may have had to turn other customers away in the meantime.
Q: What do you do in case of
emergency?
A: We always discuss with clients what process they would like to follow in the event of an emergency
while you are on holiday or at work. This includes obtaining a secondary contact (eg. parent, friend or
neighbour) and your veterinary practice details of where your pet is registered.
We first call you to discuss the situation
and recommended course of action. If you're uncontactable and medical attention is required we will take your pet
to the veterinary practice designated in our client information form. In the event of a life threatening situation,
we will take your pet to the closest veterinary practice to our location. Our dog walkers have animal first aid certificates.
Q: What security measures do
you have in place?
A: We take security seriously and have a number of measures to protect your
home and pets. Your details are kept confidential and keys are held in a safe. When we're walking your dog or home
visiting to feed your cat, they will wear a tag with Walk the Dog's phone number. Hanne and all the team at
Walk the Dog are registered members of the National Association of Registered Petsitters (NARP) and are insured under
NARP and police checked. Click here to find out more.
Q: Are you associated with any professional
bodies?
A: Yes. We are members of NARP (the National Association of Registered Petsitters), PAACT (the Professional Association of Applied Canine
Trainers) and the Animal Behavior Society (based in Indiana, USA) and the Association for the Study of Animal Behaviour and Jan Fennell Amichien Dog Listeners .
Q: Are there any books you would recommend
that can help me train my dog?
A: Yes. There is a wealth of information available
from your local book shops or from the internet. For a list of recommended reading please click here. For recommended DVDs, click here.
Q: My dog is scared of fireworks and some
other noises. Can you recommend what I should do?
A: Soundy therapy is a great way to introduce various
noises to your young puppy and help those older dogs who are a fear of certain sounds (e.g.) fireworks, children, hoovers
etc. This can be very upsetting for owners.
Therefore I would recommend the use of specialist
sound CDs which you can play to your dog and get them used to hearing loud bangs and noises which would normally cause a negative
or anxious reaction from them. These CDs come with guidelines of use to help you. Click here for a list of recommended sound CDs.
Q: Do you have any customer feedback about
your services that I can read?
A: Yes, if you click here this will take you to
our 'Testimonals' page, where you can read stories from a few of our customers about their experience with Walk the Dog, plus
other comments.
